FAQs

Do you offer gift wrap?

Yes, all orders are wrapped in a premium dusky green tissue paper and sealed with a littlebirdy illustrated sticker. If you're sending direct to the gift recipient please enter your gift message in the box provided on the shopping cart page. If you have purchased a greetings card your message will be hand written inside the card.

 

When will my order be posted?

Littlebirdy designs is a one woman business. I try to have a small amount of each item in stock and I post out at least a couple of times a week. If I don't have stock of the items you've ordered, they will need to be decorated and fired in my small kiln. I am currently firing about twice a week so it can take up to a week for your order to be posted. If you need it to arrive sooner please send me a message before your order and I'll let you know if that's possible.

How will my order be posted?

Due to RM strikes I have now added Evri as an alternative courier, you can choose which method you would like at the checkout.

You can choose from Royal mail 1st, 2nd class, Royal Mail tracked 24 or Royal mail special delivery by 1pm at the checkout. Please note, tracked 24hr and special delivery do not necessarily mean your order will be posted sooner (although I will post asap if I have the item(s) in stock), just that once it is ready to be posted it will be sent using this method which is next day delivery, can be tracked and will be prioritised during Royal mail strike days. First and second class post can only be tracked once it has been delivered which usually takes between 1-3 days. 

How will my order arrive?

All bone china items are securely wrapped using biodegradable bubble wrap followed by a layer of tissue paper and sealed with an illustrated sticker. Within the parcel I mostly re-use cardboard packaging from my suppliers as a filler to make sure there is no chance of breakages and as an environmentally friendly option.

Are your bone china items dishwasher safe?

Yes, all my bone china items are dishwasher and microwave safe. Do take care when removing from the microwave as bone china does get very hot.

Are there any special care instructions for bone china?

To keep your bone china mugs in good condition I find it is best to rinse immediately after use and not to use abrasive cleaning materials. If your bone china mugs become stained with use, there are a number of things you can use to remove the stains. Filling the mug with warm water and either a little bicarb, baking powder, white vinegar or even a steradent tablet and soaking for an hour or two will bring them back to looking like new.