Shipping and Returns
Delivery is calculated by the total weight of products ordered, this price reflects the actual cost of posting with Royal Mail.
Due to the current volume of orders, please allow up to 2 weeks to receive your order. I am firing the kiln twice a week but can only fit in a limited amount of stock so dispatch times can vary between 5-10 days. If you need your order to arrive by a specific date please let me know when you place your order.
Royal Mail aims to deliver items within 1-3 days but can sometimes experience delays especially at busy periods like Christmas. Please contact me if your order has not arrived in the expected time frame.
Hopefully you will be happy with your order but if there is a problem please contact me within 30 days of receiving of your item, quoting your order number to arrange a return/replacement.
If you are returning an item due to a change of mind please package the item securely so it arrives back with me in a saleable condition. If the product is damaged during the return process than regretfully I would not be able to refund.
Personalised items are non-refundable unless faulty or in cases where an error has been made on my part.