Orders posted within 2-7 working days



Shipping and Returns

Shipping

Delivery costs £2.90 for small parcels, or 0.98p for greetings cards and will be sent via Royal Mail second class. 

If it is a large order above the Royal Mail weight threshold of 2 kilos it will be sent via parcel force express with a charge of £9.95.

I am firing the kiln twice a week but can only fit in a limited amount of stock so dispatch times can vary between 2-7 days. If you need your order to arrive by a specific date please let me know when you place your order.

If you'd prefer your order to be posted with Royal Mail's next day by 1pm  delivery service please select the tracked option at the checkout. Please note this does not mean your order will be posted any sooner just that once it is posted it will arrive the next day and can be tracked. 

Royal Mail aims to deliver items within 1-3 days but can sometimes experience delays especially at busy periods like Christmas. Please contact me if your order has not arrived in the expected time frame. 

Returns Policy

Hopefully you will be happy with your order but if there is a problem please contact me within 30 days of receiving of your item, quoting your order number to arrange a return/replacement. 

If you are returning an item due to a change of mind please package the item securely so it arrives back with me in a saleable condition. If the product is damaged during the return process than regretfully I would not be able to refund.

Personalised items are non-refundable unless faulty or in cases where an error has been made on my part.