Shipping and Returns

Shipping

I'm now offering Free UK delivery for orders over £40. 
For orders under £40 choose from tracked 24 or tracked 48

U.S customers: all my parcels are posted Royal Mail with duty paid upfront so please be reassured there won't be any additional fees to pay on receipt of your order.

Delivery costs

tracked 48	£3.95 small parcels	£1.55 cards	Delivery aim: 2-3 working days
tracked 24	£4.45 small parcels	£2.88 cards	Delivery aim: 1-2 working days

 

Lead times: I am firing the kiln twice a week but can only fit in a limited amount of stock so dispatch times can vary between 2-7 days. If you need your order to arrive by a specific date please let me know when you place your order.

Royal Mail aims to deliver items within 1-3 days but can sometimes experience delays especially at busy periods like Christmas. Please contact me if your order has not arrived in the expected time frame. 

Returns Policy

Hopefully you will be happy with your order but if there is a problem please contact me within 30 days of receiving of your item, quoting your order number to arrange a return/replacement. 

If you are returning an item due to a change of mind please package the item securely so it arrives back with me in a saleable condition. If the product is damaged during the return process than regretfully I would not be able to refund.

Personalised items are non-refundable unless faulty or in cases where an error has been made on my part.